fbbaje Privacy Policy

In Introduction

fbbaje is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") describes how fbbaje collects your personal information, how that information is used, with whom it may be shared, and what your rights are.

By using our platform, you agree to the terms of this Privacy Policy. This policy may be updated from time to time, so we recommend that you re-read it periodically. If any changes are made, we will try to notify you on the platform.

This policy applies only to fbbaje's website and services. Any third-party websites or services have their own privacy policies, for which fbbaje is not responsible.

1 What Information We Collect

fbbaje collects various types of information for the purpose of registering your account and providing services. The different categories of information collected are described below:

1.1 Personally Identifiable Information

• Full name (first name and last name)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card number or passport details (for identity verification)
• Email address
• Mobile number
• Current address

1.2 Financial Information

• Payment method details such as bKash, Nagad, Rocket, or Upay account numbers
• Transaction history (records of deposits and withdrawals)
• Bank account details (where applicable)

1.3 Technical Information

• IP address and device information (operating system, browser type)
• Date and time of access to the platform
• Information collected from cookies and similar tracking technologies
• Logs of gameplay-related activity

1.4 Communication Information

• Messages sent to customer support via live chat or email
• Records of complaints or queries

2 How Your Information Is Used

fbbaje uses the information collected for the following purposes:

2.1 Account Management and Service Delivery

Personal information is used to create, verify, and manage your account. This ensures that only eligible users (aged 21 or above) can access our platform.

2.2 Transaction Processing

Financial information is used to process deposits and withdrawals. The minimum deposit amount at fbbaje is ৳100 and the minimum withdrawal amount is ৳1,000. All transactions are handled through bKash, Nagad, Rocket, and Upay.

2.3 Security and Fraud Prevention

Technical and identity information is used to prevent fraudulent activity, multiple accounts, and money laundering. fbbaje uses SSL encryption to keep all data secure.

2.4 Ensuring Responsible Gaming

Gameplay-related data is analysed to identify harmful gaming behaviour and, where necessary, precautionary measures are taken. For more information, please visit our Responsible Gaming page.

2.5 Customer Support

Contact information is used to resolve your enquiries, complaints, and support requests. Our customer support team provides assistance in Bengali 24 hours a day, 7 days a week.

2.6 Compliance with Legal Obligations

Information is retained to ensure compliance with applicable laws and regulations and to assist in legal proceedings.

3 Cookies and Tracking Technologies

fbbaje uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform.

3.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform (such as maintaining login sessions).
• Functionality Cookies: Store your preferences and settings, such as language or display settings.
• Analytics Cookies: Collect anonymous statistics about platform usage, which help us improve our services.

3.2 Cookie Control

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

4 Sharing Information with Third Parties

fbbaje does not sell or rent your personal information. However, information may be shared on a limited basis with third parties in the following circumstances:

4.1 Service Providers

Information may be shared as necessary with trusted service providers for operations such as payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, and customer support. All such providers are bound by data protection obligations.

4.2 Legal Obligations

Information may be provided to the relevant authorities when required by a court order, government directive, or lawful investigation.

4.3 Fraud Prevention

Information may be shared with relevant authorities or partner organisations for the purpose of preventing and investigating fraud, money laundering, or other criminal activity.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such cases, the new owner will be bound by the obligations of this Privacy Policy.

5 Data Retention and Security

5.1 Data Retention Period

fbbaje retains your information for as long as your account is active or as long as it is needed to provide the service. Even after an account is closed, information may be retained for a specified period to meet legal obligations.

5.2 Security Measures

To protect your information, fbbaje has put in place the following technical and organisational measures:

• All data transmission is secured using SSL (Secure Socket Layer) encryption technology
• Sensitive information is stored in encrypted databases
• Only authorised personnel can access personal information
• Regular security audits and testing are conducted
• Automated monitoring systems are in place to detect suspicious activity

5.3 Data Breach

If a data breach occurs that creates a high risk to your rights and freedoms, fbbaje will notify you as quickly as possible in accordance with legal obligations.

6 Your Rights Regarding Your Information

fbbaje recognises and respects the following rights you have regarding your information:

6.1 Right of Access

You may contact us at any time to find out what information we hold about you and how it is being used.

6.2 Right to Rectification

If your information is incorrect or incomplete, you can contact us to have it corrected.

6.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.

6.4 Right to Object to Processing

You have the right to object to certain uses of your information, particularly where the legal basis for using the data is "legitimate interests".

6.5 Right to Data Portability

You may request a copy of your information in a structured, commonly used, and machine-readable format.

To exercise these rights or if you have any questions about your information, please contact us: [email protected]

7 Privacy Protection for Minors

fbbaje provides services only to those aged 21 or above. We do not intentionally collect information from any minor. Age is verified at the time of registration.

If we are informed that information has been collected from a person under the age of 21, we will immediately delete that information and close the associated account.

If a parent or legal guardian believes that their child's information has been collected, please contact us.

8 Changes and Updates to This Policy

fbbaje reserves the right to update or change this Privacy Policy at any time. If any significant changes are made, we will publish a notice on the platform and update the "Last Updated" date at the top of the document.

Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy. We therefore recommend that you re-read this page regularly.

9 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Speak directly with our support team in Bengali on the platform

Our privacy team will try to complete your request as quickly as possible, usually within business days.

For more information, please see our Terms and Conditions and Responsible Gaming pages.